Welcome to HENGDACHUANG LIMITED ("we," "our," or "the Company"). Your privacy is a top priority for us. This Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, use, store, and protect your personal data when you engage with our services, including but not limited to our websites, applications, and digital platforms (collectively, "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any aspect of this policy, we recommend that you stop using our Services. We encourage you to carefully review this document to understand our data-handling practices, your rights, and how you can manage your privacy preferences.
We recognize the significance of privacy and data security and strive to uphold the highest standards in compliance with applicable data protection regulations worldwide. Our data processing activities are guided by principles of transparency, accountability, and security, ensuring that your personal information remains safe and protected at all times.
01 This Privacy Policy explains
02 The types of information we collect.
03 How we use and process your information.
04 When and why we share your information with third parties.
05 How we protect your information from unauthorized access.
06 Your rights regarding your data and how you can exercise them.
07 How to contact us for further inquiries.
We may update this Privacy Policy periodically to reflect changes in laws, regulations, or our business practices. Any modifications will be communicated through official channels, such as our website or direct notifications. By continuing to use our Services after these updates, you agree to the revised terms.
INFORMATION WE COLLECT
To provide you with a seamless and personalized experience, we collect various types of information. This information falls into three main categories: data you provide directly, data collected automatically, and information obtained from third-party sources.
1. Information You Provide Directly
We collect personal information when you interact with our Services, such as when you create an account, contact customer support, or participate in promotional activities. This may include:
Personal Identifiable Information: Full name, email address, phone number, and mailing address.
Account Credentials: Username, password, and security question responses.
Payment Information: Credit/debit card details, billing address, and transaction history.
User Communications: Messages, inquiries, and customer service interactions.
Survey and Feedback Responses: Voluntary participation in surveys, testimonials, and reviews.
Employment Information: If you apply for a job, we may collect your resume, employment history, and other relevant details.
2. Information Collected Automatically
When you interact with our Services, we may collect technical and behavioral information to enhance functionality and improve user experience. This includes:
Device and Technical Data: Information about your device, operating system, browser type, IP address, and software version.
Usage and Log Data: Records of your interactions, pages visited, time spent on our platform, and referral URLs.
Location Data: Approximate geographic location based on IP address or device settings.
Cookies and Tracking Technologies: Data about browsing behavior and preferences to optimize our Services.
3. Information from Third Parties
We may receive additional information about you from external sources, such as:
Social Media Platforms: If you connect your account to a social media service, we may access your profile details, friend lists, and other public information.
Business Partners and Affiliates: We may receive information from marketing partners to deliver relevant advertisements and offers.
Public Records and Anti-Fraud Databases: Data obtained from security checks to verify identities and prevent fraudulent activities.
HOW WE USE YOUR INFORMATION
Your personal information is utilized for various operational, legal, and commercial purposes. These include:
1. Service Delivery and Optimization
01 Providing and maintaining our Services.
02 Personalizing user experiences based on preferences and usage patterns.
03 Enhancing functionality through software updates and new features.
2. Communication and Support
01 Sending important service notifications, security alerts, and administrative messages.
02 Providing customer support, resolving technical issues, and addressing inquiries.
03 Conducting feedback surveys to improve our Services.
3. Security and Fraud Prevention
01 Monitoring activity to prevent fraudulent transactions and unauthorized access.
02 Detecting suspicious behavior through automated security measures.
03 Complying with legal and regulatory obligations related to data protection.
4. Marketing and Advertising
01 Delivering personalized advertisements and promotional content.
02 Conducting analytics to measure the effectiveness of campaigns.
03 Partnering with third-party advertising networks for targeted marketing.
DATA SHARING AND DISCLOSURE
We do not sell your personal data to third parties. However, we may share your information in specific situations, including:
With Service Providers: Trusted partners assist us with payment processing, hosting, and customer support.
With Business Partners: Collaborators in marketing, advertising, and joint ventures may access limited data.
For Legal Compliance: If required by law, we may disclose your information to government authorities or legal entities.
Corporate Transactions: If our business undergoes a merger or acquisition, your data may be transferred to the new entity.
DATA SECURITY MEASURES
We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption Technologies: Secure transmission and storage of sensitive data.
Access Control Mechanisms: Restricted access to personal data based on user roles.
Regular Security Audits: Proactive monitoring to identify vulnerabilities and ensure compliance.
Although we employ strong safeguards, no system is completely secure. We advise users to take additional precautions, such as using strong passwords and enabling multi-factor authentication.
YOUR RIGHTS AND PRIVACY CHOICES
Depending on applicable data protection laws, you may have the following rights regarding your personal data:
Right to Access: Request a copy of the information we hold about you.
Right to Rectification: Correct inaccuracies in your personal information.
Right to Deletion: Request the removal of your personal data, subject to legal requirements.
Right to Restrict Processing: Limit the ways we process your data.
Right to Data Portability: Obtain your data in a structured format for transfer to another provider.
Right to Withdraw Consent: Opt out of consent-based data processing activities.
To exercise your rights, please contact us using the details below.
CHILDREN'S PRIVACY
Our Services are not intended for children under the age of 13. We do not knowingly collect or process data from minors. If we discover that a child has provided us with personal information, we will take immediate steps to delete such data.
UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any significant changes will be communicated through official channels. Users are encouraged to review this policy regularly to stay informed about how we protect their data.
CONTACT INFORMATION
For questions, concerns, or data protection inquiries, please contact us at:
Email: [email protected]
Address: FLAT/RM 01 21/F PROSPER COMMERCIAL BUILDING, 9 YIN CHONG STREET, KL
We appreciate your trust in HENGDACHUANG LIMITED and remain dedicated to protecting your privacy and personal data.